Help Center

Creating your first story is easy! Here's how:

• Sign up for a Dozily account and choose your plan
• Create a child profile with their name, age, and interests
• Click "Generate Story" and our AI will create a personalized bedtime story
• Read the story together or listen to the audio narration

Your first story will be available in minutes!

To create the best personalized stories, we recommend providing:

• Essential: Child's first name and age
• Helpful: Favorite animals, hobbies, colors, and toys
• Optional: Specific interests like dinosaurs, princesses, or sports
• Personality: Adventurous, curious, gentle, etc.

The more you tell us, the more personalized the stories become!

Story generation is typically very fast:

• Text stories: 30-60 seconds
• Audio narration: Additional 2-3 minutes
• Peak times: May take slightly longer during busy periods

You'll receive a notification when your story is ready!

Yes! Multiple child profiles are supported:

• Starter Plan: 1 child profile
• Premium Plan: 1 child profile
• Family Plan: Up to 3 child profiles

You can even create stories featuring siblings together on adventures!

We offer three subscription plans:

• Starter ($4.99/month): 1 child, text stories, 7-day free trial
• Premium ($9.99/month): 1 child, text + audio stories
• Family ($19.99/month): 3 children, text + audio stories

All plans include access to your story library and daily story generation.

New users get a 7-day free trial with the Starter plan:

• Create one child profile
• Generate personalized text stories
• Access your story library
• No credit card required until trial ends

Cancel anytime during the trial with no charges.

Yes, you can cancel your subscription at any time:

• Go to your account settings
• Click "Cancel Subscription"
• Your access continues until the end of your billing period
• Download your stories before cancellation

You can reactivate your subscription anytime.

All sales are final. We do not offer refunds on subscription payments.

However, you can cancel your subscription at any time and continue using the service until the end of your current billing period.

Our AI creates unique stories by incorporating:

• Name: Your child is the main character
• Interests: Favorite animals, activities, and themes
• Age: Age-appropriate vocabulary and concepts
• Personality: Matches your child's traits and preferences

Each story is completely unique and created just for your child!

Absolutely! All stories are designed to be:

• Age-appropriate: Suitable content for each age group
• Educational: Promote positive values and learning
• Safe: No scary, violent, or inappropriate content
• Inclusive: Respectful of all backgrounds and cultures

Our AI is specifically trained to create nurturing, positive content.

Yes! You can:

• Save: All stories are automatically saved to your library
• Download: Export stories as PDF files
• Share: Share with immediate family members
• Print: Print stories for bedtime reading

Stories are yours to keep even after subscription ends.

If you're not happy with a story:

• Try generating a new story with different themes
• Update your child's profile with more specific interests
• Contact support if you experience consistent quality issues
• Provide feedback to help us improve

We're committed to creating stories your family will love!

If stories aren't generating, try these steps:

• Check your internet connection
• Refresh the page and try again
• Ensure your subscription is active
• Clear your browser cache and cookies

If the problem persists, contact our technical support team.

For audio issues, try:

• Check your device's volume and sound settings
• Ensure you have a Premium or Family plan (audio not included in Starter)
• Try different browsers or devices
• Disable browser ad blockers temporarily

Audio narration requires a stable internet connection.

Yes! Dozily works on all devices:

• Mobile phones: iOS and Android browsers
• Tablets: iPad and Android tablets
• Computers: Windows, Mac, and Chromebook
• Smart TVs: Most modern smart TVs with browsers

Your stories sync across all your devices automatically.

To reset your password:

• Go to the login page
• Click "Forgot Password?"
• Enter your email address
• Check your email for reset instructions

If you don't receive the email, check your spam folder or contact support.